1. What payment methods do you offer?
    We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and debit cards.
  2. How long does it take to process an order?
    We typically process orders within 1-3 business days of receiving them. Once processed, you will receive a confirmation email with shipping information.
  3. How much do you charge for shipping?
    Shipping costs depend on the weight and destination of your order. Shipping costs are automatically calculated and displayed during checkout. We also offer free shipping based on the order amount.
  4. How can I check the status of my order?
    You can check the status of your order by clicking the “Order Tracking” link in the top right corner of the website and entering your order number and email address. You will also receive a confirmation email with tracking information after your order has shipped.
  5. Do you accept international orders?
    Yes, we do. However, since duties and taxes may vary by country, you will be responsible for additional charges for international shipping and duties.
  6. How do I return or exchange an item?
    You can request a refund or exchange within 10 days of receiving your item. Please review our Refund & Return Policy page for more details and steps.
  7. How do I care for and wash my item?
    We recommend washing according to the instructions on the care label for each product. Generally, we recommend hand washing or machine washing in cold water and avoiding the use of bleach. Try to dry flat and avoid direct sunlight.
  8. Can I change or cancel my order?
    If you need to change or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request.
  9. Are your products guaranteed?
    We are committed to providing high-quality products. If the item you received is defective or has a problem, please contact us immediately and we will provide a reasonable solution based on the situation.
  10. How can I contact your customer service?
    You can contact our customer service team by email at kt@tauaapparel.shop or by phone at +1 (623) 306-8380. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (US time).